Frequently Asked Questions

These are some of the most common questions we receive from clients and potential clients. If you can’t find the answer you’re looking for here, please don’t hesitate to contact us directly.

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GENERAL

Q: Why NABP Solutions?

A: NABP Solutions offers clients flexible, deliberate consulting services to the drug supply chain and pharmacy industry. Our team of professionals provides solutions and confidence to navigate the winding road to compliance. With ties to NABP and its deep roots in the industry, our consultants are genuine in their dedication to protecting public health while understanding what it takes to pass accreditation, and helping clients reach their goals.

Q: Does NABP Solutions consult pharmacies on compliance matters?

A: In addition to our VAWD services, NABP Solutions offers pharmacy consulting services including VPP inspection preparation, pharmacy compounding consulting and digital health consulting.

Q: What is your relationship with NABP?

A: NABP Solutions LLC is a subsidiary of its parent company the National Association of Boards of Pharmacy. NABP Solutions provides consulting services to help prepare you for NABP credentialing. NABP Solutions is a separate legal entity, with its own Board of Managers, staffing and infrastructure independent from NABP. NABP Solutions is not permitted access to accreditation applicant information or program updates and information that is not also made available to the general public.

Q: What are the keys to a successful consulting experience?

A: To get the most out of your consulting experience, we recommend dedicating a primary point of contact to handle interactions with NABP Solutions. We also encourage transparency and a willingness to modify the way you do business to ensure regulatory compliance. And finally, the more responsive you can be, the better—timely and comprehensive responses to our requests for information are extremely helpful during the process. The more we know, and the faster we know it, are key factors in reaching sustainable compliance.


VERIFIED ACCREDITED WHOLESALE DISTRIBUTORS® (VAWD®)

Q: What is NABP’s VAWD program all about?

A: Public health and safety. We think it’s important for our clients to understand VAWD’s focus and mission, which is keeping adulterated, misbranded, illegal, and counterfeit drugs out of the drug supply chain. Every time you introduce another transaction into the supply chain (ie, a new drug product owner), the more due diligence is necessary to make sure your product is safe and secure. The VAWD Program verifies that you take the proper steps to affirm that every drug you buy is from a legitimate source, among many other factors.

Q: What states require VAWD accreditation for wholesale distributors?

A: Indiana, Iowa, North Dakota, and Wyoming require VAWD accreditation to obtain and maintain licensure. Contact the state boards of pharmacy directly to confirm licensing requirements and accreditation recognition.

Q: Can you guarantee that we will receive NABP VAWD Accreditation after we receive consulting from NABP Solutions?

A: We can guarantee that if you are sincere about being compliant, transparent with us, and open minded to our feedback about processes and procedures, and opportunities to improve, there should be no obstacles to obtaining VAWD accreditation. We will work diligently to provide high quality consulting to prepare you for the VAWD application process.

Q: How long does the VAWD consulting process take?

A: That depends, in part, on your level of preparedness, responsiveness, and willingness to modify your operations to ready yourself for VAWD. With that said, we anticipate the consulting portion of our services should take no more than 60 to 90 days, excluding the VAWD application review process. However, if you have recently applied for VAWD accreditation, and are subject to the 180-day rule to reapply due to an application cancellation, that time will be a factor as well.

Q: How much does your VAWD consulting service cost?

A: Please contact us for information on NABP Solutions’ comprehensive VAWD consulting services, which are provided at a competitive flat fee rate. Please note that there are no refunds once our consulting services commence. Our expectation is that you are fully committed to the consulting process. Without this commitment, there is a greater possibility that you will not reach the level of compliance necessary to receive VAWD Accreditation.

Q: Is there a fee for NABP Solutions’ consulting and a separate fee for the VAWD application?

A: Yes. NABP Solutions provides consulting services to prepare you for VAWD. NABP is the accrediting body and operates independently of NABP Solutions.

Q: Why wouldn’t we just go through the VAWD application process and get feedback directly from NABP?

A: There are two reasons this may not be the best route: (1) As the accrediting entity, it is not NABP’s responsibility to provide comprehensive and detailed feedback on applicant’s deficiencies or to provide specific guidance on corrective action; and (2) this approach is inherently risky if you need VAWD Accreditation as soon as possible considering your application could be cancelled by NABP (for multiple reasons) leading to further delay.

Q: Can you handle the entire VAWD application process for us?

A: NABP Solutions will prepare you for VAWD review, assist with your application submission, and support you through the application process, but you will need to be prepared to represent yourself during the VAWD process. Our job is to make sure your operations are in compliance and ready to field those questions.

Q: Can you write our Policies and Procedures (P&Ps) for us?

A: No. But we will work closely with you to ensure that your P&Ps are ready for NABP’s assessment. This means we will review all of your P&Ps, provide samples and training on technical writing, offer feedback on necessary revisions and additions, and conduct onsite visits to ensure that your P&Ps accurately reflect and guide your day-to-day operations.

Q: What are some helpful tips to know about the VAWD application process?

A: Great question! NABP Solutions’ highly recommends that an individual with a profound understanding of inventory and quality control serve as the point of contact for the VAWD application; in addition, be sure to follow the VAWD application instructions diligently (eg, if you don’t use the right forms to submit information, this may delay the review process); always respond completely to a request for new information; and, in general, be 100% ready to discuss the business you are in and how you keep your drug product safe and secure.

Q: If you find something problematic about our operations, what information will you share with NABP’s VAWD Program?

A: We do not, and cannot (per our contractual agreement with you), share information with NABP about what we learn during our consulting process. Our job is to provide you with quality consulting and coaching that will put you in the best place to achieve VAWD Accreditation and meet your compliance goals. In addition, NABP Solutions is not permitted access to NABP accreditation applicant information, program updates or any information that is not also made available to the general public.

Q: Can you help me with VAWD re-accreditation and other compliance matters?

A: Yes. Our services are not limited to supporting your initial VAWD Accreditation efforts. Our team of experienced consultants can assist you with a wide range of compliance needs including VAWD re-accreditation. Please contact us to learn more about how we can help you.


VERIFIED PHARMACY PROGRAM® (VPP®)

Q: I have to get a VPP inspection. Can you help me?

A: Yes. NABP Solutions can help prepare you for your VPP inspection. In many cases, your inspection will be reviewed by a state board of pharmacy to consider when issuing or renewing your pharmacy license. It is imperative that you are fully prepared when the VPP inspection is conducted. Contact the state boards of pharmacy directly to confirm licensing and VPP inspection requirements.


DIGITAL HEALTH

Q: I want to advertise prescription medication online. What do I need to do?

A: NABP Solutions can help prepare you for the NABP credentialing that is required by Google, Bing, Yahoo, Twitter and Snapchat for any organization seeking to advertise prescription medications on these platforms.

Q: I want to accept card-not-present credit card payments, but I’m being told by my payment provider that I need NABP credentialing. What’s this all about?

A: Visa requires a pharmacy merchant accepting card-not-present transactions to be verified by a Visa-recognized third-party certifier. A handful of NABP credentialing programs are recognized by Visa for the purposes of satisfying this requirement. Once NABP credentials your pharmacy, NABP will list your business and its URL on www.safe.pharmacy website. Acquiring members for Visa and Mastercard consult this web page when onboarding pharmacy merchants to ensure a pharmacy merchant is certified. NABP Solutions can help get you ready for Visa-recognized NABP credentials.

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